Simply go to the Create New Customer Account screen. Fill in your personal details and sign in information accordingly, and then click 'Register'. You will then receive an email asking you to confirm your email address. Click on the link in the email to verify your email address.

Registering an account makes purchasing and checking out much easier and faster. Once you have an account, you can save your billing and shipping addresses which enables you to pre-select all your information without having to fill these details in manually every time you make a purchase.

Changing your account details couldn't be easier, simply login to your account. Once you are logged in you can access your contact and address information along with your password. Simply click on the account section and make the necessary changes.

Yes - we genuinely care about the safety of your personal information. This is also why we do not store any of your payment information. We are fully GDPR compliant, and our complete website uses SSL encryption to ensure that all of your details are kept private.

If you have any further questions regarding your privacy, please refer to our Privacy Policy.

Go to your account login page, and click 'Forgot Your Password?' link. Simply follow the instructions to reset your password.

You can subscribe to our mailing list by going to the bottom of the homepage where you will see a section titled 'Receive Exclusive Offers'. Next to this is a box where you can fill in your email address to receive exclusive discounts, offers and free tips.

Orders can be placed once you have selected products, by adding them to your cart. You can review items in your cart by selecting the cart icon located on the top right hand side of the screen. The 'Go to Checkout' button will then take you to the checkout process where you can complete the shipping and payment information to complete your order.

The address populated in the Shipping Address section will be where you goods will be delivered, so all you need to do is make sure this is updated with the correct delivery address.

You can quickly check the status of your order by logging into your account. When you place your order and it is completed, the status of your order is automatically set to pending. This simply means that we have received your order and need to process it.

Providing the order is non-fraudulent, it will be packed and shipped according to the shipping service you selected on checkout. You will then be sent an auto-notification that your order has been dispatched, along with a clickable link detailing your tracking number.

To save confusion, check that you have allowed our emails to be sent directly to your inbox, and also check your spam mailbox in case you have not received emails.

Your right to return goods in exchange for a full refund is 7 working days. If for some reason you do wish to return your order you can do so within this time frame, providing the goods remain unopened and unused. If any of the tamper evident seals have been broken then the goods are the not saleable and we will not be able to refund you any monies. To return an unwanted order please email us at sales@dna-lean.co.uk with your name, address and order number.

We advise sending returned goods using a recorded delivery service.

We accept a number of payment methods to offer you the most flexibility when paying for your goods and to enhance your shopping experience. Payment methods accepted are as follows:

• Visa
• Visa Debit
• Visa Electron
• Mastercard
• Debit Mastercard
• Maestro
• Paypal
• American Express
• Apple pay
• G pay
• Shop pay

PLEASE NOTE: All payments are subject to authorisation checks to assist fraud prevention and enhance security.

Within our checkout process, you will find a 'Add a Discount Code' text box under the payment methods section.

If you have entered a valid discount code your order summary will be updated to reflect the discount applied.

You can quickly check the status of your order by logging into your account. When you place your order and it is completed, the status of your order is automatically set to pending. This simply means we have received your order and need to process it.

Providing the order is non-fraudulent, it will be packed and shipped according to the shipping service you selected on checkout. You will then be sent an auto-notification that your order has been dispatched, along with a clickable link detailing your tracking number.

To save confusion, check that you have allowed our emails to be sent directly to your inbox, and also check your spam mailbox in case you have not received emails.

If your goods are late being delivered and suspect that they may be lost, in the first instance call your local Royal Mail postal depot and check to see if they are holding any items for you. If you have not received your goods after 21 working days, we can issue you with a full refund providing the goods are not delivered and are declared lost by Royal Mail.

Alternatively, we can send you a replacement order.

In the interest of great customer service, we offer FREE shipping on all UK mainland orders £50.00 or over. The timeframe for free delivery is 3-5 working days. For orders under £50.00 there is a standard shipping charge of £1.99 (3-5 working days delivery).

If you wish to fast track your order you can do so by choosing one of our paid for lis:

• Standard 3-5 working days delivery - £1.99
• Express 2-3 working days delivery - £2.99
• Next Day Delivery - £5.99 (order before 3pm, excluding Saturdays)

All UK mainland orders under £50.00 have a standard shipping charge of £1.99 with a delivery time of 3-5 working days. Shipping can be upgraded to any of the above two lis.

We provide comprehensive information on all of our products under our 'What makes it work' narrative, which can be found on each product page. 

If you still have additional queries around our products please contact us on 0845 8629928 or email us at sales@dna-lean.co.uk.

Please follow this link to see our Terms & Conditions.

Call our Customer Services on 0845 8629928. We are open 9-5pm Monday to Friday. Calls are charged at local rate.

Alternatively, you can email us at sales@dna-lean.co.uk.